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General Manager reaches out in time of need

Homewood Suites New Orleans team reaches out during terrible flooding in Louisiana

HomewoodSuite ReducedFrank Hess, General Manager of the Homewood Suites New Orleans, LA, and his team vividly remembered the aftermath of Hurricane Katrina in 2005, with devastation that lasted for months. So they were deeply concerned about the recent flooding in Baton Rouge, LA. Frank recently penned a letter to the Homewood team and friends at the Homewood Suites Baton Rouge expressing his sincere sympathy for their plight and offering help. “We know that you’re resilient and will overcome; however, there will be times when you’ll feel you’re being tested to the point it becomes too much,” he wrote. “That’s the point we want to hear from you. It’s okay that we may not have met, yet. Let’s start with today. We have so much more in common than not. You may not know that the majority of us at the Homewood Suites New Orleans went through Hurricane Katrina. Many of us lost everything we owned and suffered in silence. It was those that provided us a listening ear and a reassuring hug that got us through. Tell us what you need. I promise we’ll do everything we can to make it happen for you. We may be separated by 50 nautical miles, but in spirit, we’re just five feet away.” He included contact information for AGM Cayada Wroten, DOS Rebecca Brown, Controller Frances Henry, Sales Manager Terri Poole, Director of Housekeeping Zenaida (Cecy) Cepeda and Chief Engineer Patrick Crier. “Feel free to email or call, anytime, and let us know what we can do for you and yours,” he concluded. Thank you, Frank. You really summed up our feeling that we are all family—and we’re all here to help each other.